Shipping Policy

This Shipping Policy governs the shipment of products offered on the tenalus.com website, operated by tenalus, with its registered address at Miquel Perugini Alumbreros, and contact details info@tenalus.com and +34 623 37 36 05. By placing an order through our store, you agree to the terms set out below.

1. Order Processing

Orders are processed within 2–3 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed starting on the next business day.

In the event of stock shortages or issues during order preparation, the customer will be notified at the email address provided.

2. Shipping Methods, Destinations and Delivery Times

We ship to the UK.

Available shipping method:

Standard Shipping: 8 business days.

The delivery times indicated are estimates and may vary due to external factors, including logistics operations, customs, weather conditions, or other circumstances beyond tenalus's control.

3. Shipping Costs

Shipping costs are displayed and calculated at checkout before completing the purchase, based on the destination, weight/volume, and selected shipping method.

Free shipping on all orders to the UK.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor the shipment.

If you have not received shipping information after 14 business days, please contact info@tenalus.com.

5. Deliveries and Addresses

It is the customer's responsibility to provide a complete and accurate delivery address.

If an order is returned due to an incorrect or incomplete address or an inability to deliver, reshipment will be subject to payment of the new shipping costs.

Once the order is in transit, the delivery address cannot be modified. It is also not possible to modify the address before dispatch.

6. International Shipping and Customs

Orders shipped outside the country of origin may be subject to customs duties, taxes, or import fees determined by the customs authorities of the destination country.

These charges, if applicable, are not the responsibility of the customer and are not under tenalus's control.

Customs procedures may add additional time to the estimated transit period.

7. Delayed, Lost Packages and Shipping Issues

If you notice an unusual delay or the tracking information has not been updated within a reasonable period, please contact us with your order number and tracking information so that we can request an update from the carrier.

In the event of a loss confirmed by the shipping carrier, we will manage the claim with the carrier and inform you of the next steps.

8. Delivery and Inspection

We recommend inspecting the package externally at the time of delivery.

If you notice visible damage to the packaging or signs of tampering, please record this on the carrier's delivery receipt and document the issue with photographs of the package and shipping label.

For the handling of damaged or defective items after delivery, please refer to our Returns and Exchanges Policy, available at https://tenalus.com/en/policies/refund-policy.

9. Cancellation Before Shipment

You may request cancellation of your order before it has been dispatched.

If the order has already been handed over to the shipping carrier, you must wait until it is received and follow the procedure outlined in our Returns and Exchanges Policy at https://tenalus.com/en/policies/refund-policy.

10. Changes to This Policy

tenalus may modify this Shipping Policy at any time. Updates will take effect from the date they are published on tenalus.com.

11. Contact

For any inquiries regarding shipping, please contact us at:

info@tenalus.com | +34 623 37 36 05

Effective Date: 18/08/2026